FAQS
Attn: U.S Customers - SHIPPING IS OPEN VIA AUSTRALIA POST OR DHL. Please note that the U.S. government has set tariffs in place for all online orders entering the U.S. from 29 August 2025. The tariff amount is included in your total charge and therefore there will be NO EXTRA FEE once your parcel arrives to the U.S.
IMPORTANT (EUROPE & CANADA & OTHER COUNTRIES WITH DUTIES): If a package is returned to blue daisy due to recipient not picking up package or paying the due tariffs the package will be treated as abandoned and NO REFUND will be given.Â
By placing your order you accept that blue daisy wares cannot take any responsibility for delays once your parcel has been posted. Blue Daisy has no control over Customs in other countries or if deliveries fail due to customer not picking up their package from their Countries post service or if the customer does not want to pay the duties their Country of residence has put in place.
No refunds or exchanges are available on purchases made during sale periods.
Please allow up to 5 business days for your order to be posted.
By selecting 'Express Post' you are paying for the faster shipping option with Australia Post. It may still take up to 5 business days for your order to be posted from our headquarters.Â
PRE ORDERS
- any order which include a pre order item will not be shipped until the pre order piece becomes available.
- pre order items will be clearly mentioned on the product page and/or size section.
- there are no refunds allowed on orders because the customer was not aware that an item was on pre order.Â
FLASH SALE FEBRUARY 2026
- no code needed
- 30% off full priced items. Discount excludes Baby Gift Hampers, Bundle Deals and items already on sale.
- 6/2/2026 - 9/2/2026
- NO RETURNS/EXCHANGES OR REFUNDS available for items purchased during the flash sale period.
- No other codes available to use with this discount.Â
Care
Cotton/Linen Garments:
- place in a wash bag and wash on a cold cycle with similar colours;
- do not tumble dry;
- do not soak;
- dry in the shade and inside out to avoid fading.
Merino Wool Garments:
- place in a wash bag and wash on a 'wool' or 'delicates' cycle with a wool detergent only.
Alpaca Heirloom Knits:
- HAND WASH ONLY
Shipping
Domestic shipping is calculated at checkout based on weight/size and destination. All domestic orders are shipped directly from us to you via Australia Post and include tracking. We are not responsible for any delays once parcels are with Australia Post. The delivery time varies depending on location, however you can expect to receive your item within 2-7 business days of it being shipped.Â
International shipping is calculated at checkout based on weight/size and destination. All International orders are sent with Australia Post or DHL and include tracking. The buyer accepts that Blue Daisy Wares is not liable for any missing or damaged parcels. We are not responsible for any delays once parcels are with Australia Post or their shipping partners. Blue Daisy Ware is happy to enquire on behalf of the customer with shipping carriers if a parcel is delayed or missing - please email bluedaisywares@gmail.com.
Returns
Unfortunately, we are unable to accept returns or offer refunds on items for change of mind or incorrect sizing. We may be able to accommodate exchanges of size subject to availability, however, the customer is responsible for covering the associated shipping costs.Â
No exchanges or returns will be accepted on sale items or on garments purchased on the sale page or items purchased during sales periods like the annual Black Friday - Cyber Monday sale.
Quality of fabric
We take pride in carefully selecting the highest quality fabrics for our garments. All garments are made from natural cotton or linen and therefore may have inconsistencies in the weave. These are not flaws but a natural result of the process and add to the character of the fabrics.Â