FAQS

Shipping, Preorders, Returns and Product Care

Order Processing

Please allow up to five business days for your order to be prepared and dispatched.

Selecting Express Post provides a faster delivery service through Australia Post once your parcel has been dispatched. Our standard processing time of up to five business days still applies.

Once your order has been dispatched, you will receive tracking information so you can follow its progress.

Australian Shipping

Domestic shipping costs are calculated at checkout based on the size and weight of your order and its destination.

All Australian orders are sent through Australia Post and include tracking. Delivery times vary depending on location, but most orders arrive within two to seven business days after dispatch.

Although carrier delays can occasionally occur outside our control, please contact us if your parcel is significantly delayed and we will be happy to assist with an enquiry.

International Shipping

International shipping costs are calculated at checkout based on the size and weight of your order and its destination.

International orders are sent via Australia Post or DHL and include tracking. Delivery times may be affected by customs processing, local postal services and other circumstances outside our control.

Customers are responsible for monitoring their tracking information and collecting parcels from their local postal service or collection point when required.

If your parcel is delayed, missing or damaged in transit, please contact us at bluedaisywares@gmail.com. We will assist by lodging an enquiry with the relevant shipping carrier. Any available resolution will depend on the carrier’s investigation and your rights under applicable consumer law.

Orders to the United States

Shipping to the United States is available through Australia Post and DHL.

Tariffs applying to online orders entering the United States are calculated and collected as part of your total purchase price. This means you should not be asked to pay an additional tariff when your parcel arrives in the United States.

Duties and Taxes for Other International Destinations

Orders sent to Canada and other international destinations may be subject to import duties, tariffs, taxes or customs charges imposed by the destination country.

Unless your checkout clearly states that these charges have been included, they are the customer’s responsibility.

If a parcel is returned to Blue Daisy Wares because the recipient did not collect it or declined to pay the applicable charges, any eligible refund will be reduced by the original shipping cost, return shipping cost and any duties, taxes or carrier fees charged to Blue Daisy Wares.

If the parcel is abandoned, destroyed or cannot be returned to us, we may be unable to provide a refund. This does not affect any rights available under applicable consumer law.

Unfortunately at this time we are not shipping to Europe.

Preorders

Products available for preorder will be clearly identified on the product page, in the product description or alongside the relevant size or variant.

If your order contains both in-stock and preorder products, the complete order will be dispatched when the preorder product becomes available. If you would like the available products sent separately, please place them in a separate order.

Please review the stated preorder information and expected availability before completing your purchase. We do not offer cancellations or refunds for change of mind where the preorder status was clearly disclosed before purchase.

Your rights under applicable consumer law remain unaffected.

Returns and Exchanges

Please choose carefully, as we do not offer returns or refunds for change of mind or incorrect sizing.

Where stock is available, we may be able to arrange an exchange for a different size. Customers are responsible for the cost of returning the original product and shipping the replacement. Please contact us before returning anything so we can confirm availability and provide instructions.

We do not offer change-of-mind returns or exchanges on sale products, products purchased from our sale collection or products purchased during promotional sale periods, including Black Friday and Cyber Monday

These conditions do not exclude or limit your rights under the Australian Consumer Law. If a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee, please contact us so we can assist.

Product Care

Cotton and Linen Garments

For best results: Place the garment inside a wash bag. Wash on a cold cycle with similar colours. Do not soak. Do not tumble dry. Turn the garment inside out and dry it in the shade to help minimise fading.

Merino Wool Garments

Place the garment inside a wash bag. Wash using a wool or delicate cycle. Use wool detergent only. Follow any additional instructions provided on the garment’s care label.

Alpaca Heirloom Knits

Hand wash only. Follow the care instructions provided with the garment.

Natural Fabric Variations

We take great care in selecting quality natural fabrics for our garments.

Cotton, linen, wool and other natural fibres may display minor variations in their weave, texture or appearance. These natural characteristics are part of the fabric and contribute to the individuality of each piece.

If you believe your product has a fault rather than a natural variation, please contact us with your order details and photographs so we can review it and assist.